Delivery & Returns

This page explains how we deliver clothing orders, your right to cancel, and how returns and refunds work when you buy from Mr Shaw's House Ltd. It forms part of our Terms & Conditions, and nothing here affects your statutory rights.

Where we deliver

We currently deliver to addresses in the United Kingdom only. We are not able to ship clothing orders outside the UK at present.

Delivery cost

Standard delivery is a flat £4.20 per order. All prices shown on our site are in pounds sterling (£) and include UK VAT at the standard rate of 20%.

Dispatch & delivery timescales

We aim to dispatch orders within 3–5 working days of receiving them, and you should normally receive your order within 5–10 working days after dispatch. These timescales are estimates and may vary at busy times or due to factors outside our control, such as delays with the postal service. We will let you know if we expect a significant delay.

Your right to cancel

Because you are buying at a distance, you have the right to cancel your order for clothing under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a cooling-off period of 14 days, which runs from the day you (or someone you nominate) receive the goods.

To cancel, simply tell us before the 14-day period ends. You can do this by emailing hello@mrshawshouse.co.uk with your order details and a clear statement that you wish to cancel. You do not have to give a reason.

After telling us you are cancelling, you must return the goods to us within 14 days. Goods should be unused and in their original condition, with any tags and original packaging where possible. You have a legal duty to take reasonable care of the goods while they are in your possession; if their value is reduced because they have been handled more than was necessary to check them, we may make a deduction from your refund.

Refunds

Where you have validly cancelled, we will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have returned them, whichever is the earlier.

Refunds are made to the original payment method via our payment processor, Stripe. We will refund the price of the goods together with the standard outbound delivery cost. If you chose an enhanced or upgraded delivery option, we will only refund the cost of our standard delivery, not the extra amount you paid for the upgrade.

Return postage

You are responsible for the cost of returning goods to us when you cancel under the Consumer Contracts Regulations or change your mind. We will, however, cover the cost of return postage where an item is faulty, damaged, or not what you ordered (see below).

How to return

Please send returns to Mr Shaw's House, 49 Sadler Gate, Derby, DE1 3NQ. We recommend using a tracked or signed-for service and keeping proof of postage, as the goods remain your responsibility until they reach us. Please include your order details so we can identify your return and process your refund promptly.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, the goods we supply must be as described, fit for purpose, and of satisfactory quality. If an item is faulty, damaged, or not what you ordered, you may be entitled to a repair, a replacement, or a refund, depending on the circumstances.

If you receive a faulty, damaged, or incorrect item, please contact us at hello@mrshawshouse.co.uk as soon as possible, ideally with a description and photographs, so we can put things right. Where an item is faulty, damaged, or incorrect, we will cover the cost of return postage. This is in addition to, and does not affect, your other legal rights.

Event tickets

Event tickets are treated differently from clothing. Because a ticket is for a specific dated event, it is exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013, so the cooling-off period above does not apply to ticket purchases.

Tickets are generally non-refundable. They are refundable only if the event is cancelled. Full details are set out in our Terms & Conditions.

Contact

If you have any questions about delivery, cancellations, returns, or refunds, please contact us at hello@mrshawshouse.co.uk, or write to us at Mr Shaw's House Ltd, 49 Sadler Gate, Derby, DE1 3NQ, United Kingdom. You may also wish to read our Privacy Policy.